Allocating an Orange smartnumber for a specific area of service not only enhances the
customer experience, but also makes for a more efficient business process, removing
the need for intermediary calls.

A staff member can have a personal smartnumber, enabling calls to be redirected according to specific factors – whether at a desk or on the road, in the office or working from home. If a colleague or assistant is not available for some reason, a call can be delegated to a colleague or a team.

today’s organisations work with an increasingly distributed workforce, with staff being required to work at multiple sites, which may have limited mobile coverage or other restrictions. Orange smartnumbers enable users to use any device to receive their calls, wherever they happen to be.

When disaster strikes, effective communications become the highest priority service to get back on track. Whether it’s co-ordinating with management or re-enabling customer processes, Orange smartnumbers help ensure essential call handling services are not impacted.

Certain members of the public may need access to specific help at any time of the day or night, yet the right person is not always reachable, even when on duty. Orange smartnumbers enable the most vulnerable to communicate directly with people who can help them.

Where community officers issue contact numbers to the people they serve, smartnumbers assure an appropriate response level – even if the officer concerned is off-duty. Orange smartnumbers also enable a full audit trail and support of performance measurement.

Community-based teams can play a critical role in delivering public services, whether in healthcare, education or housing. When team members are unavailable simply because they are doing their jobs, Orange smartnumbers ensure the message always gets through.

Continuity of communication is a critical issue for all public sector organisations, not only those on the front line. Orange smartnumbers enable risk mitigation as part of business continuity planning, and support compliance with regulations.

what are smartnumbers?

Mobile phone numbers are generally associated with specific people, but what happens if they are not reachable?

Team-based Community Care

People are at the heart of any business, and your organisation will be judged on how well it engages with its customers

business continuity

Front-line public sector teams, especially those working in the community, often need or want to hand out a mobile number

Get In Touch

For information call us on our Orange smartnumber 07581910101 or 0203 162 3300.

Is your organisation interested in adopting Orange smartnumbers?